Managed IT Support
Datrix is a leading IT services and outsourcing organisation with almost 15 years of experience helping companies in London to maximise the benefit from their IT investment.
When making a crucial decision in selecting your IT support organisation, it is important to differentiate between such a large choice of potential partners.
For this reason, Datrix have provided a point of reference that you should consider carefully when selecting your IT partner.
Established - A customer base, which has grown by recommendation since 1994, supported by customer references and case studies.
Proven Solutions - All of the solutions that we support are set-up and 'live' in our demonstration and lab facility. Enabling us to test upgrades and design solutions, before rolling them out at customer sites.
Meeting Budgetary Constraints - Customised support that will work around ANY budgetary constraints without compromising the service. Based on our extensive experience, and in response to our customers' needs, we have developed a uniquely flexible and cost effective support and outsourcing solution.
Complete Control - We sell all of the solutions that we support, therefore enabling us to have a good working relationship with the manufacturers or suppliers. This also means that we can install the products and provide the right level of consultancy in determining the best solutions and strategies for moving your business forward.
Proactive Support - 24/7 management of all servers and network equipment at no extra charge. Sonar IT Support has been developed using industry leading products and services to enable us to provide the highest and most secure level of Proactive Support.
Guaranteed Service Level and Experience - Each of our management and engineering team have between 5 and 20 years and IT experience. Our engineers confidence, and guaranteed level of service is the result of having encountered almost all network and computer issues before.
Expert Skills - We hold accreditations at the highest level from the world's leading IT manufacturers, which are updated regularly using products within our in-house facilities.
Trust - We employ a committed team who build a close working relationship that all of our customers have come to trust.
One–Stop-Service - Simplify the provision of support services by providing one point of responsibility for all IT issues, including third party contracts such as ISP’s.
Responsible - Once we come on board we take complete responsibility for part or all of your IT as instructed by our customers. This will vary from a 2-hour on-site response to remote management only.
Remote Management – Sonar IT Support has the most secure and sophisticated remote access to desktops, servers, network and communications equipment, making it easy for the end users to communicate any issues and get a prompt fix. However, we never make excuses, when required we get an engineer on-site without delay.
Working Remotely – It is no longer enough just to have good access to emails from home, the user now needs to access the applications and databases as well. We are leading the way in providing ‘real’ working solutions with complete support.
Monthly Payments – To minimise the impact of large annual costs for service, we are able to offer a monthly payment scheme for all new customers.
What else! - We can meet most IT requirements of a business including ISP services, latest phone system, telecommunications lines, electrical and data cabling, office moves, disaster recovery and purchasing most IT related products.
Next Step: Call Datrix on 020 7749 0800 or email: sales@datrix.co.uk and find out how cost effective quality IT support can be.

For more on how Sonar Managed Services can increase your level of IT support, click on the Sonar logo above. For a 30-day FREE trial and a network audit at no charge, contact Datrix on 0207 749 0800.










