Datrix can help you to gain a better understanding of the ways that IT can be used within your business to improve the service you provide to your customers.

Our main objective when implementing a training solution is to achieve the position where we feel comfortable that the customer is happy to use the relevant technology within hours or days of completion. This is only possible if the right level of understanding is passed to the users, and to achieve this we normally go through the steps highlighted below.

• Step 1

  Before a solution is implemented it is essential for us to understand and agree the level of training required to support the proposed solution.

• Step 2

  The training will be in the form of external or one to one internal training, and its emphasis will be to enable the customer to take full advantage of their IT investment.

• Step 3

  We will also discuss ongoing training requirements that might be needed to keep your organisation abreast of the changes in technological trends and knowledgeable enough to understand how these changes might improve the efficiency of the business.

• One to one professional training

  One to one professional training is offered to key staff within your organisation that will be responsible for the administration of the IT investment. This will include training on data backup, server administration and security.

• On Site

  From time to time many of our customers acknowledge that they may require specific administration training to assist in the smooth operation of the working environment and for supporting other staff. Datrix is able to provide the one to one administration training that you need on site, to minimising disruption to your business and to concentrating on supporting your particular business training needs.

• Helpline

  Whether you have had one to one or onsite training it is unlikely that you will have a complete and in-depth understanding of all of the IT systems involved in your working environment. We offer the assistance of a free help line to all of our customers.