In today’s customer-oriented, digitised society, the Transport & Logistics industry is under constant pressure to remain competitive, deliver high quality services to customers and adopt innovative ways to optimise their processes.
One obvious requirement for any Logistics business is the need to keep track of what is going on in real-time, making Voice over IP a very useful technology.
VoIP for Logistics delivers:
- Access to voicemail and call-taking from the warehouse floor to call centres and business offices
- Reduced phone service fees and charges
- The ability to record calls; aiding supervisory staff in ensuring that customers’ needs are well supported. Voice recordings can also be consulted during the investigation of any disputes that are raised