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Case Study: Commercial Services Kent Ltd

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Commercial Services Kent Limited (CSKL) partnered with Datrix for the delivery of a fully managed cloud-based telephony and data infrastructure including WAN, LAN and wireless solutions in addition to voice, UC, contact centre and voice recording solutions.

Datrix delivered a fully cloud based telephony solution based upon Unify’s OpenScape suite of products and applications, to provide connectivity & collaboration tools between all sites and all employees, whether office based, mobile or home workers.

Case-Study--Commercial-Services-Kent-LtdCSKL’s teams benefit from being able to collaborate in a single app, whether they require voice, video, screen share, chat or file sharing – it’s all in one.

Approximately 370 of their employees use Circuit for day to day communications & to support their mobile and flexible working initiatives.

Datrix also provide CSKL with what is a critical service for the business in the form of a fully cloud based contact centre, with a secure and GDPR compliant voice recording solution.

 

The Unified Communications and Contact Centre solution provided by Datrix has shown us considerable savings against our legacy systems, while ensuring our business continuity and disaster recovery needs are fully covered and bringing collaboration tools to all our users. We have found working with the Datrix team an excellent experience, they are always helpful and professional.
David King, Head of Technology & IT Operations at Commercial Services Kent Ltd

  

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Topics: Collaboration Unified Communications UC