In today’s customer-oriented, digitised society, the Transport & Logistics industry is under constant pressure to remain competitive, deliver high quality services to customers and adopt innovative ways to optimise their processes.
One obvious requirement for any Logistics business is the need to keep track of what is going on in real-time, making Voice over IP a very useful technology.
VoIP for Logistics delivers:
- Access to voicemail and call-taking from the warehouse floor to call centres and business offices
- Reduced phone service fees and charges
- The ability to record calls; aiding supervisory staff in ensuring that customers’ needs are well supported. Voice recordings can also be consulted during the investigation of any disputes that are raised
- Integration with CRM; as a call is initiated the customer's specific information (e.g. delivery details, order tracking) is pre-fetched from the CRM system. The agent can then review the information ahead of the conversation to ensure best efficiency, meaning the customer no longer needs to repeat the reason for the call
- VoIP makes internal communication easy, quick and reliable. No matter whether an employee is present within the office or is scanning packages in the warehouse, they can be reached wherever, whenever
- Warehouse staff can use their smartphones to stay connected with the rest of the company via their wireless networks using everything from chat to voice
- Supervisory staff can easily get the message across to somebody who is on the other end of the warehouse without incurring any call charges making call frequency irrelevant and allowing supervisors to make as many calls as needed
- Drivers can use VoIP to call customers and inform them of the estimated times of arrival; enhancing customer satisfaction
Cloud for Logistics
The logistics industry is moving from on-premises software solutions to investing in integrated cloud-based technologies that provide real-time data. With the introduction of cloud technology, both warehouse and logistics management solutions can safely transmit their data over the internet, whilst ensuring all cyber threats are kept at bay.
Cloud technology can provide flexibility and scalability, as well as standardised and harmonised processes across the whole organisation.
The Future of the Logistics Industry, PwC
The lack of a ‘digital culture’ and training remains the biggest challenge for transportation and logistics companies, which is why it is not unusual for businesses to outsource their cloud solutions, or work with consultancies and suppliers to migrate over to the cloud.
Datrix can provide a range of private, public or hybrid cloud solutions and depending on the needs of your business, will recommend which is most suitable.
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Each solution has one thing in common, the challenge and uncertainties around data security and privacy.
Migrating to the Cloud enables improved visibility through tracking and management, necessary for Logistics. One of the critical competencies for logistics is the ability to successfully understand and control a business’ inventory. If your business doesn’t have detailed, real-time visibility into its inventory, it can strain sales and impact customer satisfaction. Many logistics companies often need to track and manage their inventory from multiple warehouses, stores, or locations, requiring systems to be centrally connected.
Looking to solve such challenges? The Logistics industry is already moving from on-premises software solutions and investing in integrated cloud-based technologies which provide real-time data, accessible to the entire organisation regardless of location or time.
The Impact of Brexit
The Logistics Industry is expected to be impacted heavily by Brexit. The Telegraph recently reported that “the logistics industry will be on the frontline in a no-deal scenario, with warnings of gridlock should borders and customs controls be reintroduced”.
17% of UK manufacturers have identified supply chain disruption as being the single biggest factor that will impact their business, post Brexit.
Within global supply chain networks, lack of defined legalities around product standards and specifications have been highlighted as a problem area, with tariff barriers and a lack of trade agreement adding to the complexities.
To help mitigate the issues posed by worldwide transportation and better support ambitious growth plans, manufacturing companies in Britain are actively investing in creating new, agile supply chains through the cloud.
Logistics is the nation’s unsung-hero industry; it keeps food on the shelves, medicines in our hospitals, and raw materials in our factories. We expect goods and services to be in place when we need them. It is the logistics business that keep Britain trading.
Sally Gibson, Freight Transport Association
Datrix are experts in providing and supporting networking and communication implementation projects. At a glance, Datrix can help the Transport & Logistics industry with wireless networking, core network infrastructure, Contact Centre solutions and VoIP.