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Challenges Facing the Logistics Industry

In today’s customer-oriented, digitised society, the Transport & Logistics industry is under constant pressure to remain competitive, deliver high quality services to customers and adopt innovative ways to optimise their processes.

One obvious requirement for any Logistics business is the need to keep track of what is going on in real-time, making Voice over IP a very useful technology.

VoIP for Logistics delivers:

  • Access to voicemail and call-taking from the warehouse floor to call centres and business offices

  • Reduced phone service fees and charges

  • The ability to record calls; aiding supervisory staff in ensuring that customers’ needs are well supported. Voice recordings can also be consulted during the investigation of any disputes that are raised
Topics: Collaboration UC Networking Wireless New Way to Work Telephony Flexible Working Network Security

Gartner Positions Unify in the Leaders Quadrant of the Magic Quadrant for Corporate Telephony

Datrix partner Unify, a leading communications software and services firm, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of the “Magic Quadrant for Corporate Telephony” report published October 21, 2014, co-authored by Sorell Slaymaker and Steve Blood.

The report shows an improved position for Unify, evaluated on its flagship enterprise platform, OpenScape, on the “Completeness of Vision” and “Ability to Execute” axes in the Leaders quadrant.

Topics: Cloud Voice Unify Latest News Gartner Telephony

Mobile as a State of Mind

It’s easy to fall into the trap of thinking about mobile simply in terms of devices. Both smartphones and tablets enable the connected worker to communicate and access data from almost anywhere. But when we speak of mobile, and as it becomes more integral to workers’ daily lives, focusing on what that experience really means becomes crucial.

Defining mobility within the confines of a device will no longer suffice; true mobility comes from seamlessly moving between devices, erasing physical edges and placing the focus firmly on content, where it should be.

Topics: Telephony