Established over 25 years ago, digital transformation is the driving force behind the evolution of Datrix services and solutions. Our professional and technical services teams adopt a consultative, client-centric approach that sees us design, build and manage superior solutions.
Our critical networking, communications and cyber security solutions are the preferred choice for the nation’s key institutions, as well as public and private sector organisations seeking to address the business challenges of compliance, performance, availability and affordability.
We are currently looking for a Senior Infrastructure Engineer to join our highly skilled Infrastructure team, responsible for providing 2nd/3rd level support and administration for UK clients.
Key Skills required
As part of a highly technical and proactive team, you should be a solid generalist; providing BAU support, as well being responsible for the continuous design and development of our clients’ infrastructure. Travel will be required so a full UK driving licence is essential.
You should be a self-motivated, confident engineer who will be responsible for representing our organisation in a service delivery capacity; presenting detailed reports and KPI statistics to clients.
This is a fantastic opportunity for any candidate seeking a varied role, with experience across a large breadth of technologies.
The Datrix Network Consultant works within the Consultancy department and is responsible for providing technical network skills to support our customers both onsite and remotely. The role is predominantly about delivery but there are elements of pre-sales and support as well. The role will require close working relationships with all Datrix departments including, Operations, Support, Project Management and Sales.
We are recruiting for an experienced helpdesk 1st line support analyst, initially working from home (nationwide). Key duties will include managing support calls via telephone and ticketing system. Ensuring all tickets are updated in-line with SLA’s and customer requirements. The successful candidate will need to be a team player providing 1st line technical support.
We are currently looking for an experienced Account Manager to join our London-based account team. Sales Professionals at Datrix are required to be involved in both the management of existing customers and the development of new clients.
The role will entail maintaining and expanding customer relationships to both meet revenue objectives and ensure customer engagement and satisfaction.
It is an essential part of the role to maintain up-to-date knowledge of all products and services within the Datrix portfolio. Account Managers should also have a broad understanding of competitive product and services offerings.
The Account Manager will also be required to maintain up to date and accurate CRM records in relation to their sales activity and to deliver other appropriate reports to Datrix senior management as required.
The successful candidate will work with internal sales and marketing resources to drive customer opportunities through cross-selling and appropriate account planning, as well as working with vendors and partners to develop long term strategies for specific key accounts. Key skills:
We are committed to supporting the needs and demands of our customers
We are collaborative and respectful with colleagues, partners and customers
We embrace a learning mind set, always seeking new ways to improve our practices and services
We are each personally accountable for our work, getting things done and owning it to completion
We are honest, fair and sincere in all our dealings