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Technical Support

Datrix has over 25 years’ experience supporting critical environments and is a strategic business partner that you can trust.

The complexity of managing modern infrastructure places unprecedented demands on in-house IT resources. As organisations continue to digitise operations and embrace new technologies, IT teams are expected to retain required levels of expertise in all things.

It’s simply not cost effective, or realistic, to retain a full-time, accredited resource for every device and application in your digital domain; nor is it practical to maintain a transformation level of expertise when only a BAU support level is necessary. At the same time, your organisation might not be ready for the financial commitment of a fully outsourced, managed maintenance and support contract. 

A Block Hours contract with Datrix could be the answer.

Our flexible approach to Block Hours means customers can use their pre-paid time to draw down against a range of technical skills. Whether you are looking for entry-level maintenance or vendor-specific expertise, everything is covered by an SLA that delivers a guaranteed response time.

"Public Health England have worked with Datrix for a number of years. They offer a great level of technical support, a very high standard of service delivery and have never let us down.” 
ICT Operations Manager, Public Health England

Block Hours Benefits

Time can be used to support everything from infrastructure that is out of scope of a maintenance contract to MAC, or even bespoke project engagements.

  • Rapid access to vendor-accredited technicians
  • Minimal risk of device failure or systems downtime
  • 24/7 reactive support and maintenance
  • Access to Datrix service desk and professional services teams
  • A flexible commercial model that balances your support and consultancy needs

Technical Resource as-a-Service

Block Hours contracts enable organisations to pre-pay, or subscribe to, support, maintenance and project resources. Customers may then offset the time purchased as and when they are needed. Our flexible approach to resource provisioning means customers can choose from a traditional Block Hours contract or a managed service option.